We admitted my sister to this rehabilitation center on a doctor’s suggestion after our father passed away. She was in deep depression, not coming out of her room, and unable to walk or function independently. My sister is also unable to hear or speak, so she needed extra care and sensitivity. For the first three months, the center seemed okay. However, later during video calls, my sister looked very scared and uncomfortable. The caretaker was always holding the phone in a way that we could not properly see her face or understand what she was trying to communicate. Even after repeatedly requesting proper communication and informing the counsellor, we did not receive a proper response. When we visited in person, we noticed poor hygiene and care. Her hair was not washed, and she was not dressed properly. Despite paying ₹35,000 per month, she was not treated with the dignity and care a patient deserves. After bringing her back home, she told us that three people had physically hit her. This has worsened her mental condition and made her more aggressive and fearful. This experience has been extremely painful for our family. Proper care, safety, hygiene, and compassionate treatment are the minimum expectations from any rehabilitation center, especially for vulnerable patients. I hope strict attention is given so that no other patient or family has to face such a situation.

We had admitted one of our family member for behaviorl disorders at Mumbai. I am truly grateful to Jagruti Rehabilitation Center for their care and support during my family member recovery. Special thanks to Dr amar shinde sir for his guidance.

Jagruti Rehabilitation Centre, Navi Mumbai is very good rehabilitation center, which takes proper care of it's patients by giving proper medicine, counseling, giving proper guidance to patients and their families. Center has very good doctors, counselors, and caretakers. It is also clean, has very good and cooperative staff and provides very good meals to its patients. Dr Bharat Mali, Dr Asra Khan, counselor Pratibha Pawar are very good and are dedicated doctors and counselor.

My father has been admitted to your hospital for the last 4–5 months due to dementia. During the initial months, the level of care was not very satisfactory. However, over the past one month, we have seen a significant and positive change after Mr. Ravindra Mhatre took over as the caretaker. His dedication, patience, and compassionate approach have made a big difference in my father’s condition. My father is now much better, more stable, and noticeably more active than before. We truly appreciate the effort and care Mr. Ravindra Mhatre provides every day. Thank you, Ravindra Mhatre ji, for your sincere work and excellent care. God bless you, Ravi Mama.

I am taking treatment from *Dr. Bharat Mali* sir and *Ms. Kajol Acharekar* ma'am since January this year. In my case, some bad environment produce latent trauma. A person may appear well functioning but gradually it becomes horrible mental health problems. But when you're right hand everything can be untangled 😃 I can see good chances in my health and lifestyle pattern with few weeks after taking mindful and professional care from Dr. Mali and Ms. Acharekar. And I am confident the treatment will give me lifelong result.