We admitted our daughter for heart surgery at Fortis Escorts Heart Institute, and our experience was deeply distressing and disappointing.
Although Dr. K. S. Iyer is widely recognized in the field of pediatric cardiac surgery, we found him to be extremely non-interactive and inaccessible. At a time when parents are emotionally vulnerable and seeking clarity and reassurance, the lack of communication was unacceptable.
The situation was further worsened by the behavior of the nursing staff, who were often rude, dismissive, and appeared poorly trained. There was a clear lack of empathy and professionalism in their conduct. Basic courtesy and patient sensitivity were missing.
The hospital infrastructure for infants is also highly inadequate. There are no single rooms for pediatric cardiac patients; instead, four mothers with their infants are made to share a common ward. For critically ill babies recovering from heart surgery, this arrangement is inappropriate and stressful.
It strongly felt that the hospital is operating largely on the brand value of Dr. Iyer’s name, while the overall standard of care, patient communication, and support systems fall far below expectations. Our interaction with Dr. Sneh was particularly unpleasant, and most resident doctors (with very few exceptions) displayed a similar lack of compassion and professionalism.
As parents, this was one of the most difficult periods of our lives, and the hospital’s approach only added to our anxiety. Based on our experience, we strongly caution other parents to carefully consider their options before choosing this hospital for their child’s treatment.
Nurse Phuspa Dogra from the Uro Daycare is extremely caring, polite, and dedicated to her work. She handles patients with great patience and kindness. Her professional attitude and calm nature make patients feel comfortable and safe. She explains procedures clearly and is always ready to help whenever needed. Her attention to hygiene and patient care is excellent. She treats everyone with respect and empathy During my time in Uro Daycare, her support made a big difference. She is truly hardworking and sincere in her duties. I am very thankful to Nurse Phuspa Dogra for her outstanding care and support❤️💐
My experience at Fortis Hospital Okhla has always been excellent. Dr. Praveer and his team have been nothing short of lifesavers for me. Their professionalism, prompt care, and genuine concern for patients make a huge difference. I always feel safe and well looked after here. Deeply grateful for their dedication. Suman Kohli
We are very thankful to Dr. Naman Wahal, Dr. Ankit Jain, and Dr. Pulak at Fortis Escorts Heart Institute, Okhla, New Delhi for the excellent care they provided to my wife. Her total knee replacement surgery went very smoothly and the doctors were extremely supportive throughout the process. They also helped her recover from frozen shoulder, which has greatly improved her mobility. Truly grateful for their expertise, care, and dedication. Highly recommended! 🙏
My name is Marat. I was a patient from Kyrgyzstan 🇰🇬 and I underwent a liver transplant. I want to express my deepest gratitude to Dr. Mohd Qaleem 🩺 for his professionalism and the excellent liver transplant surgery. He saved my life ❤️🩹. May the Almighty Allah bless him and be pleased with him 🤲.
My special thanks also go to the nurses and medical staff 👩⚕️👨⚕️. After the surgery, during my time in the ICU, every day with each shift I found not just nurses, but friends 🤝. Everyone was friendly, responsible, quick, and understanding. We talked a lot in English 💬, and it helped me forget about my illness.
I also want to express my sincere appreciation to my friend Mohammad Moin Moh 🙏. He was the one who helped me stand up, get out of bed, and start walking again 🚶♂️. I respect him deeply. He was always by my side, even when it wasn’t his shift — and also his friend Ramza 🌟. Amazing people. They have become my friends ❤️.
There are also other nurses whose names I can’t recall, but they too were kind, attentive, fast, and responsible during their shifts, treating me like a friend 🌼.
My thanks to all the nurses. 🫶
