Institute of Child Health in Kolkata is one of the best hospitals for children’s treatment. The doctors are very experienced, kind, and caring toward young patients. The nursing staff and other medical teams are also helpful and professional. The hospital is clean, well maintained, and provides affordable treatment for all. A trusted place for parents seeking quality healthcare for their children.

The security guard and housekeeping staff behave as if they own the hospital, which reflects a very poor and uncivilized attitude. The overall management process is completely ineffective and nonsensical. Infants require warm water for their milk, yet mothers must go to the rooftop because the water aquafilter was installed in the 1980s, is rusty, and they don't remember the last time it was replaced. I inquired with customer service about a private bed for my child, and they confirmed it was available for 1200rs per day, which I accepted. However, when I placed my child in the room, there were already three beds in a cramped space I place my child in the room, where there are already three beds. It's a cramped space; even a slight movement might cause someone to fall to the floor. In this private area, there's just a hanging curtain, so if another patient cries, the noise easily disturbs my baby. He constantly wakes up due to the commotion. This is the worst service I've ever experienced. The most interesting things don’t depend on the type of issue you have, but you must deposit 18,000 rs in advance to begin your treatment; otherwise, you can leave through the doorOtherwise, the doors are open, and you leave through the door; that's how these jungle people respond to their customers. It appears the treatment is being offered at no charge. Nonsense and foolish individuals are dealing with any urgent requests for nurse assistance, yet no one is available. They consume hilsha fish and rice, then take a long nap, showing no concern if your child is in terrible shape. I only receive positive service from the doctor because they are well-educated and qualified. This children's hospital operates due to the doctors' high knowledge. I believe this doctor should work in a reputable children's hospital. The management is utterly terrible; everyone acts like their own boss, and there's no service or support from management, housekeeping, or ridiculous security I do not advise visiting anyone place for children's treatment in institute of child care they only prioritize money over providing service. I believe they will maintain the same systematic approach until the end and will not alter their standard.

I’m writing this to inform everyone one of you about the unacceptable behaviour and tone of your security guards during my recent visit to see my niece. In the name of duty, no guard has the right to speak disrespectfully to an elderly person or mistreat visitors, especially during the allotted visiting hours. It was only 1:00 PM when we were asked to leave, and even though we were already preparing to exit by 1:05 PM, the guards approached us again and spoke in an extremely rude manner. One of them even said, ”apka khane k jagah nhi h” but none of us were eating it was the baby’s food, but instead of apologising for his behaviour, he continued- “apke patient ko nikal denge yaha se”, do the junior guards have this much authority to say all these, which is completely inappropriate and shocking. Is this how patients and their families are treated? If the management is reading this please ensure your guards are properly trained to speak respectfully to visitors.

The junior doctors are not trained well some of nurse are good but most of the staffs are shown as the principal of the hospital.The ac cabin or general cabin all are dust full. Security guards are like police commissioner. Cash counter person have lack of proper knowledge about sasthya sathi card.Management force people to stay more there in the name of sasthya sath card though the treatment is completed.And many more problems i noticed in 1 month

My Patient Name: Sandip Naskar, Bed: 128. He is now very well and out of danger. To say that surgery doctor Miss Ladli ma'am and Sir is a genius would be an understatement..he treated patient like a god... Thank you ..